Manchester Aesthetics Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a booking, purchase a product or service, or interact with us online.
This Privacy Policy applies to our website, contact forms, online booking system, and customer communications.
1. Who we are
Manchester Aesthetics Clinic
453 Lightbowne Road
Manchester
M40 0HW
United Kingdom
Email: info@manchesteraesthetics.com
Phone: 0161 222 3890
For data protection purposes, Manchester Aesthetics Clinic is the data controller for the personal information we collect and use.
2. Information we collect
We may collect and use the following types of personal information:
- Name
- Email address
- Phone number
- Address, where required
- Booking and appointment details
- Enquiry details submitted through our website or by email, phone, SMS or social media
- Information you provide through our online booking or consultation forms
- Payment and purchase details
- Marketing preferences
- Website usage information, including IP address, browser type, device information, pages visited, and cookie data
Where needed before providing a service, we may ask for relevant health-related information through consultation or booking forms. We only collect this where it is necessary and with appropriate safeguards.
3. How we collect your information
We may collect your personal information when you:
- Visit our website
- Complete a contact form
- Contact us by email, phone, SMS, social media or online message
- Make a booking through our booking system
- Purchase a product or service
- Complete a consultation or booking form
- Sign up to receive offers, news or updates
- Accept or manage cookies on our website
4. How we use your personal information
We use clients’ personal information for prescription orders for specific treatments.We use your personal information to:
- Respond to enquiries
- Manage bookings and appointments
- Send booking confirmations, reminders, and service-related messages
- Provide products or services you have requested
- Process payments
- Keep business, accounting, tax, and insurance records
- Deal with complaints, requests, or queries
- Improve our website, booking process, and customer experience
- Send marketing messages where we have your consent or are legally allowed to do so
- Protect our business, website, and customers from misuse, fraud, or security issues
- Comply with legal obligations
5. Lawful basis for using your information
We only use your personal information when we have a lawful reason to do so. Depending on the situation, we may rely on:
- Contract: to provide a service or product you have requested, manage bookings, and send service-related messages.
- Consent: for marketing communications, non-essential cookies, and certain information provided through consultation or booking forms.
- Legal obligation: to keep records required for tax, accounting, insurance or legal purposes.
- Legitimate interests: to respond to enquiries, manage our business, improve our website, and protect our services.
The ICO says privacy notices should explain what personal data is collected, why it is used, the lawful basis, sharing, retention, and individual rights.
6. Health-related or sensitive information
In some cases, we may ask for relevant health-related information through consultation or booking forms. This is used only to help assess whether a requested product or service is suitable for you and to support safe service delivery.
We treat this information with extra care. Where required, we will ask for your explicit consent before collecting or using this type of information. The ICO explains that explicit consent for special category data should be clear, specific, and separate from other consents.
Please do not send unnecessary sensitive personal information through our general website contact form.
7. Online booking system
We may use third-party booking or salon software, such as Phorest, to manage bookings, customer records, reminders, forms, payments, and service-related communications.
When you use our online booking system, your personal information may be processed by the booking software provider on our behalf. This may include your name, contact details, booking history, form responses, and payment-related information.
The Phorest booking privacy notice states that data processed through the salon software may be stored using Amazon Web Services cloud infrastructure and protected by encryption in transit and at rest.
8. Payments
If you purchase a product or service, your payment information may be processed by third-party payment providers. We do not store full payment card details on our website.
9. Marketing
We may contact you by email or SMS with offers, news, and updates about our products and services where you have given consent or where we are otherwise legally allowed to do so.
You can opt out of marketing at any time by:
- Clicking the unsubscribe link in an email
- Following the opt-out instructions in an SMS
- Contacting us at info@manchesteraesthetics.com
Please note that service-related messages, such as booking confirmations or appointment reminders, are not marketing messages and may still be sent where necessary.
10. Cookies
Our website may use cookies and similar technologies. Cookies help the website work properly, improve your browsing experience, analyse website performance, and support marketing activity where applicable.
Some cookies are essential for the website to function. Non-essential cookies, such as analytics or advertising cookies, should only be used where legally required consent has been obtained.
You can manage or block cookies through your browser settings or through any cookie preference tool available on our website.
The ICO guidance says users should be able to make a clear choice about non-essential cookies and should not be treated as consenting simply because they continue using a website.
11. Who we share your information with
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary, including:
- Booking or salon software providers
- Payment processors
- Website hosting and IT service providers
- Email, SMS, or communication providers
- Marketing service providers
- Accountants, insurers, and professional advisers
- Legal, regulatory, or public authorities where required by law
Where third parties process information on our behalf, we expect them to keep it secure and only use it for the agreed purpose.
12. International data transfers
Some service providers may process or store information outside the United Kingdom. Where this happens, we will take appropriate steps to protect your personal information in line with UK data protection requirements.
13. How long do we keep your information
We keep personal information only for as long as necessary for the purpose it was collected, including to provide our services, manage bookings and enquiries, maintain business records, and meet legal, accounting, tax and insurance requirements.
How long we keep your information will depend on the type of information, the reason it was collected, and whether we need to keep it to meet legal, regulatory, business or insurance obligations.
As a general guide:
- Website enquiry information is kept only for as long as needed to respond to and manage your enquiry.
- Booking and customer records are kept for as long as needed to manage the customer relationship and meet legal, business or insurance requirements.
- Payment and transaction records are kept for as long as required for accounting, tax and legal purposes.
- Marketing preferences are kept until you unsubscribe, withdraw consent or ask us to remove them.
- Website analytics information is kept according to the settings of the analytics provider and our cookie preferences.
We may keep certain information for longer where required by law, where we have a legitimate business reason, or where it is needed to establish, exercise or defend legal claims.
14. How we protect your information
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
These may include secure systems, access controls, password protection, encrypted data transfer where available, and limiting access to authorised staff or service providers.
No online system can be guaranteed to be completely secure, so please take care when sending personal information online.
15. Children’s personal information
We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it as soon as reasonably possible.
16. Your rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Ask us to transfer your information to another provider, where applicable
- Withdraw consent where we rely on consent
- Object to direct marketing
- Complain to the Information Commissioner’s Office
To exercise your rights, please contact us at info@manchesteraesthetics.com.
You can also contact the Information Commissioner’s Office at ico.org.uk if you are unhappy with how your information has been handled.
17. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of other websites. Please read their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
19. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Manchester Aesthetics Clinic
453 Lightbowne Road
Manchester
M40 0HW
United Kingdom
Email: info@manchesteraesthetics.com
Phone: 0161 222 3890